Orders, payments and refunds

Can I get a refund?

eSIMs that were not installed can be refunded within 30 days. For installed eSIMs we troubleshoot first and refund if there is a technical fault.

  • Not installed: an eSIM that has not been downloaded or activated can be refunded if you ask within 30 days of purchase. A small processing fee may apply.
  • Installed: we first help you troubleshoot. If we find a technical fault, we refund. Contact us early: requests must be made within 30 days of purchase.
  • Not refundable: expired eSIMs, and installed eSIMs not used for personal reasons such as changed travel plans.

Refunds go back to the original payment method. Read the full refund policy or contact us.

Last updated October 15, 2026

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