At TraveleSIM.ch, we are dedicated to providing exceptional eSIM solutions to our esteemed customers. Our refund policy is designed to ensure a transparent and fair process for both our customers and us. Please carefully read the following policy to understand the guidelines for requesting returns and refunds for our eSIM products:

Unactivated eSIM:
If you have purchased an eSIM but have not yet activated or downloaded it, you may qualify for a refund. Please note that a nominal processing fee may be applicable for handling the refund.

Activated or Downloaded eSIM:
For activated or downloaded eSIMs, any refund request will undergo a comprehensive troubleshooting process. This process aims to identify and resolve any technical issues or malfunctions that may have caused the eSIM to not perform as expected.

Troubleshooting Process:
If you have downloaded the eSIM, our customer support team will assist you through a troubleshooting process. This process typically helps pinpoint and rectify setup issues, ensuring you can fully utilize your eSIM. We encourage customers to promptly seek assistance during the troubleshooting process for optimal support.

Eligibility for Refund:
Refunds for activated or downloaded eSIMs will only be considered if a technical malfunction is identified during the troubleshooting process. If the eSIM has been downloaded and no technical malfunction is found, a refund may not be feasible.

Timeframe for Refund Requests:
Refund requests for unactivated eSIMs must be submitted within 30 days from the purchase date and necessitate cooperation during troubleshooting. Similarly, refund requests for activated or downloaded eSIMs must be made within 30 days from the purchase date.

Non-Refundable Scenarios:
Refunds for downloaded eSIMs may not be possible if the customer delays seeking assistance during the troubleshooting process. Additionally, if the eSIM has been downloaded but remains unused due to personal reasons (e.g., changes in travel plans), a refund may not be applicable. Refunds will not be entertained for expired eSIM’s. Fraudulent or unauthorized purchases may be declined.

Customer Support:
Our dedicated customer support team is available to assist you with troubleshooting and resolving any technical issues you may encounter. We encourage customers to reach out for assistance before requesting a refund, as our team can often swiftly address issues.

Refund Processing:
If you qualify for a refund, the refund amount will be determined based on the circumstances of your case. Refunds will be processed using the original payment method utilized for the purchase.

Please note that our return and refund policy may be subject to updates or revisions. We recommend periodically reviewing this policy to stay informed about any modifications.

TraveleSIM.ch explicitly disclaims all warranties, whether expressed or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that our website or its server is free from viruses or any other harmful components.

While we strive to maintain accuracy, reliability, and currency of information on our website, we do not warrant or represent the outcomes of using any document, product, service, link, or information contained on our website.

It is your responsibility to bear all expenses related to servicing, repairs, or corrections. Certain statutory regulations may not permit these exclusions, especially regarding implied warranties. Some disclaimers outlined above may not apply to your circumstances.

For further assistance or inquiries, please contact our customer support team. We value your satisfaction and are committed to ensuring a positive eSIM experience with TraveleSIM.ch.