{"id":119783,"date":"2026-10-15T10:32:47","date_gmt":"2026-10-15T08:32:47","guid":{"rendered":"https:\/\/travelesim.ch\/en\/help\/esim-not-received\/"},"modified":"2026-10-15T10:32:47","modified_gmt":"2026-10-15T08:32:47","slug":"esim-not-received","status":"publish","type":"tesim_help","link":"https:\/\/travelesim.ch\/en\/help\/esim-not-received\/","title":{"rendered":"I have not received my eSIM email"},"content":{"rendered":"

Your eSIM email is usually sent within a few minutes of payment.<\/p>\n

    \n
  1. Check your spam or promotions<\/strong> folder, and that the email address at checkout was correct.<\/li>\n
  2. Bought with an account? Your eSIM is also in My account > My eSIMs<\/a>.<\/li>\n
  3. Still nothing after 15 minutes? Contact us<\/a> with your order number.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Check your spam folder and My account > My eSIMs. Still nothing after 15 minutes? Contact us with your order number.<\/p>\n","protected":false},"menu_order":20,"template":"","tesim_help_topic":[10130],"class_list":["post-119783","tesim_help","type-tesim_help","status-publish","hentry","tesim_help_topic-orders-payments"],"yoast_head":"\nI have not received my eSIM email - Travel eSIM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/travelesim.ch\/en\/help\/esim-not-received\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I have not received my eSIM email - Travel eSIM\" \/>\n<meta property=\"og:description\" content=\"Check your spam folder and My account > My eSIMs. Still nothing after 15 minutes? 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