{"id":119826,"date":"2026-10-15T10:34:17","date_gmt":"2026-10-15T08:34:17","guid":{"rendered":"https:\/\/travelesim.ch\/help\/mon-esim-est-installee-mais-je-nai-pas-dinternet\/"},"modified":"2026-10-15T10:34:17","modified_gmt":"2026-10-15T08:34:17","slug":"mon-esim-est-installee-mais-je-nai-pas-dinternet","status":"publish","type":"tesim_help","link":"https:\/\/travelesim.ch\/fr\/help\/mon-esim-est-installee-mais-je-nai-pas-dinternet\/","title":{"rendered":"Mon eSIM est install\u00e9e mais je n\u2019ai pas d\u2019internet"},"content":{"rendered":"

Suivez ces \u00e9tapes dans l\u2019ordre. Les trois premi\u00e8res r\u00e9solvent la plupart des probl\u00e8mes.<\/p>\n

    \n
  1. Le pays est-il inclus ?<\/strong> V\u00e9rifiez que votre forfait couvre le pays o\u00f9 vous \u00eates.<\/li>\n
  2. L\u2019eSIM est-elle choisie pour les donn\u00e9es ?<\/strong> Dans les r\u00e9glages SIM, l\u2019eSIM TraveleSIM doit \u00eatre activ\u00e9e et choisie pour les donn\u00e9es mobiles<\/strong>.<\/li>\n
  3. L\u2019itin\u00e9rance des donn\u00e9es est-elle active pour l\u2019eSIM ?<\/strong> Les eSIM de voyage sont toujours en itin\u00e9rance : l\u2019itin\u00e9rance des donn\u00e9es doit \u00eatre activ\u00e9e pour cette ligne.<\/li>\n
  4. Red\u00e9marrez<\/strong> votre t\u00e9l\u00e9phone, ou activez le mode Avion 30 secondes puis d\u00e9sactivez-le.<\/li>\n
  5. Choisissez le r\u00e9seau manuellement.<\/strong> D\u00e9sactivez la s\u00e9lection automatique du r\u00e9seau et choisissez l\u2019un des op\u00e9rateurs indiqu\u00e9s sous R\u00e9seau dans les d\u00e9tails de votre forfait.<\/li>\n
  6. V\u00e9rifiez l\u2019APN.<\/strong> La plupart des t\u00e9l\u00e9phones le configurent automatiquement. Sinon, saisissez l\u2019APN indiqu\u00e9 dans les d\u00e9tails de votre commande ou dans Mes eSIM (iPhone : R\u00e9glages > Donn\u00e9es cellulaires > votre eSIM > R\u00e9seau de donn\u00e9es cellulaires).<\/li>\n<\/ol>\n

    Toujours rien ? Contactez-nous<\/a> avec votre num\u00e9ro de commande et une capture d\u2019\u00e9cran de vos r\u00e9glages SIM. Nous vous aiderons rapidement.<\/p>\n","protected":false},"excerpt":{"rendered":"

    V\u00e9rifiez que l\u2019eSIM est activ\u00e9e, choisie pour les donn\u00e9es mobiles et que l\u2019itin\u00e9rance des donn\u00e9es est active. Red\u00e9marrez ensuite le t\u00e9l\u00e9phone ou choisissez un r\u00e9seau manuellement.<\/p>\n","protected":false},"menu_order":10,"template":"","tesim_help_topic":[10141],"class_list":["post-119826","tesim_help","type-tesim_help","status-publish","hentry","tesim_help_topic-depannage-fr"],"yoast_head":"\nMon eSIM est install\u00e9e mais je n\u2019ai pas d\u2019internet - Travel eSIM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/travelesim.ch\/fr\/help\/mon-esim-est-installee-mais-je-nai-pas-dinternet\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mon eSIM est install\u00e9e mais je n\u2019ai pas d\u2019internet - Travel eSIM\" \/>\n<meta property=\"og:description\" content=\"V\u00e9rifiez que l\u2019eSIM est activ\u00e9e, choisie pour les donn\u00e9es mobiles et que l\u2019itin\u00e9rance des donn\u00e9es est active. 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