{"id":119828,"date":"2026-10-15T10:34:20","date_gmt":"2026-10-15T08:34:20","guid":{"rendered":"https:\/\/travelesim.ch\/help\/le-code-qr-ne-se-scanne-pas-ou-linstallation-echoue\/"},"modified":"2026-10-15T10:34:20","modified_gmt":"2026-10-15T08:34:20","slug":"le-code-qr-ne-se-scanne-pas-ou-linstallation-echoue","status":"publish","type":"tesim_help","link":"https:\/\/travelesim.ch\/fr\/help\/le-code-qr-ne-se-scanne-pas-ou-linstallation-echoue\/","title":{"rendered":"Le code QR ne se scanne pas ou l\u2019installation \u00e9choue"},"content":{"rendered":"<ol>\n<li><strong>Utilisez une connexion internet stable.<\/strong> L\u2019eSIM se t\u00e9l\u00e9charge via le Wi-Fi ou les donn\u00e9es mobiles pendant l\u2019installation.<\/li>\n<li><strong>Scannez depuis un autre \u00e9cran.<\/strong> Un t\u00e9l\u00e9phone ne peut pas scanner un code QR affich\u00e9 sur son propre \u00e9cran ; utilisez plut\u00f4t l\u2019installation en un geste ou le code manuel.<\/li>\n<li><strong>Essayez le code d\u2019installation manuelle (LPA)<\/strong> de votre e-mail ou de <a href=\"https:\/\/travelesim.ch\/fr\/mon-compte\/esims\/\">Mes eSIM<\/a>.<\/li>\n<li><strong>V\u00e9rifiez que le t\u00e9l\u00e9phone est d\u00e9simlock\u00e9.<\/strong> Un message comme \u00ab Ce code n\u2019est plus valide \u00bb ou \u00ab Impossible d\u2019ajouter le forfait cellulaire \u00bb signifie souvent un verrouillage op\u00e9rateur, ou que l\u2019eSIM est d\u00e9j\u00e0 install\u00e9e sur un autre t\u00e9l\u00e9phone.<\/li>\n<\/ol>\n<p>Vous pouvez recommencer l\u2019installation sur le m\u00eame t\u00e9l\u00e9phone. Une eSIM d\u00e9j\u00e0 install\u00e9e ou activ\u00e9e sur un autre t\u00e9l\u00e9phone ne peut pas \u00eatre install\u00e9e sur celui-ci. Toujours bloqu\u00e9 ? <a href=\"https:\/\/travelesim.ch\/fr\/contactez-nous\/\">Contactez-nous<\/a> avec votre num\u00e9ro de commande.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>V\u00e9rifiez que vous \u00eates connect\u00e9 au Wi-Fi et que le t\u00e9l\u00e9phone est d\u00e9simlock\u00e9, puis essayez l\u2019installation en un geste ou le code manuel.<\/p>\n","protected":false},"menu_order":30,"template":"","tesim_help_topic":[10141],"class_list":["post-119828","tesim_help","type-tesim_help","status-publish","hentry","tesim_help_topic-depannage-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le code QR ne se scanne pas ou l\u2019installation \u00e9choue - Travel eSIM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/travelesim.ch\/fr\/help\/le-code-qr-ne-se-scanne-pas-ou-linstallation-echoue\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le code QR ne se scanne pas ou l\u2019installation \u00e9choue - 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