{"id":119832,"date":"2026-10-15T10:34:38","date_gmt":"2026-10-15T08:34:38","guid":{"rendered":"https:\/\/travelesim.ch\/help\/puis-je-etre-rembourse\/"},"modified":"2026-10-15T10:34:38","modified_gmt":"2026-10-15T08:34:38","slug":"puis-je-etre-rembourse","status":"publish","type":"tesim_help","link":"https:\/\/travelesim.ch\/fr\/help\/puis-je-etre-rembourse\/","title":{"rendered":"Puis-je \u00eatre rembours\u00e9 ?"},"content":{"rendered":"<ul>\n<li><strong>Non install\u00e9e<\/strong> : une eSIM ni t\u00e9l\u00e9charg\u00e9e ni activ\u00e9e peut \u00eatre rembours\u00e9e si vous en faites la demande dans les 30 jours suivant l\u2019achat. De l\u00e9gers frais de traitement peuvent s\u2019appliquer.<\/li>\n<li><strong>Install\u00e9e<\/strong> : nous vous aidons d\u2019abord \u00e0 r\u00e9soudre le probl\u00e8me. Si nous trouvons un d\u00e9faut technique, nous remboursons. Contactez-nous t\u00f4t : les demandes doivent \u00eatre faites dans les 30 jours suivant l\u2019achat.<\/li>\n<li><strong>Non remboursable<\/strong> : les eSIM expir\u00e9es, et les eSIM install\u00e9es non utilis\u00e9es pour des raisons personnelles comme un changement de projet de voyage.<\/li>\n<\/ul>\n<p>Les remboursements sont effectu\u00e9s sur le moyen de paiement d\u2019origine. Lisez la <a href=\"https:\/\/travelesim.ch\/fr\/politique-de-remboursement-et-de-retour\/\">politique de remboursement<\/a> compl\u00e8te ou <a href=\"https:\/\/travelesim.ch\/fr\/contactez-nous\/\">contactez-nous<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les eSIM non install\u00e9es peuvent \u00eatre rembours\u00e9es dans les 30 jours. Pour les eSIM install\u00e9es, nous cherchons d\u2019abord la cause et remboursons en cas de d\u00e9faut technique.<\/p>\n","protected":false},"menu_order":30,"template":"","tesim_help_topic":[10142],"class_list":["post-119832","tesim_help","type-tesim_help","status-publish","hentry","tesim_help_topic-commandes-paiements-et-remboursements-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Puis-je \u00eatre rembours\u00e9 ? - Travel eSIM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/travelesim.ch\/fr\/help\/puis-je-etre-rembourse\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Puis-je \u00eatre rembours\u00e9 ? - Travel eSIM\" \/>\n<meta property=\"og:description\" content=\"Les eSIM non install\u00e9es peuvent \u00eatre rembours\u00e9es dans les 30 jours. 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