Getting started
When does my plan start and when does it expire?
Buying does not start your plan. For most plans, the validity starts when the eSIM first connects to a network at your destination.
That means you can install the eSIM at home without losing any days. The exact rule for each plan is shown under Activation in the plan details on the product page.
When does it end?
The plan ends when the validity period is over or when the data is used up, whichever comes first. Unused data does not carry over.
Can I wait before installing?
Yes. We recommend installing your eSIM a day or two before you leave, while you have Wi-Fi. Install it within 180 days of purchase: after that, the installation code may expire.
Need more data during your trip? See how to check your data and top up.
Last updated October 15, 2026
Still need help?
Send us a message with your order number and we will get back to you.