Orders, payments and refunds

I have not received my eSIM email

Check your spam folder and My account > My eSIMs. Still nothing after 15 minutes? Contact us with your order number.

Your eSIM email is usually sent within a few minutes of payment.

  1. Check your spam or promotions folder, and that the email address at checkout was correct.
  2. Bought with an account? Your eSIM is also in My account > My eSIMs.
  3. Still nothing after 15 minutes? Contact us with your order number.

Last updated October 15, 2026

Still need help?

Send us a message with your order number and we will get back to you.

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