The QR code does not scan or installation fails

1. Use a stable internet connection. The eSIM downloads over Wi-Fi or mobile data during installation.
2. Scan from another screen. A phone cannot scan a QR code shown on its own screen; use one-tap install or the manual code instead.
3. Try the manual install code (LPA) from your email or My eSIMs.
4. Check the phone is unlocked. A message such as “This code is no longer valid” or “Cellular plan cannot be added” often means a carrier lock, or that the eSIM is already installed on another phone.

You can repeat the installation on the same phone. An eSIM that is already installed or activated on another phone cannot be installed on this one. Still stuck? Contact us with your order number.