Troubleshooting

My eSIM shows “Activating” or “No service”

This is normal before you reach your destination. The eSIM activates once it connects to a supported local network.

Messages such as Activating, No service or an activation error can all appear before you arrive. Your eSIM is installed correctly and there is nothing to do yet.

Already at your destination?

  1. Wait a few minutes after landing and keep the eSIM turned on.
  2. Turn Airplane mode on and off, or restart the phone.
  3. Follow the no-internet checklist.

Last updated October 15, 2026

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