Troubleshooting

My data is slow

Speed depends on the local network, but also on a VPN and on apps downloading in the background. Most slow connections are fixed with the steps below.

Try these steps:

  1. Check your remaining data in My eSIMs or the app.
  2. Turn off your VPN. A VPN, or iCloud Private Relay on iPhone, sends your traffic through extra servers that may be far away. Test the speed without it.
  3. Stop background downloads. App updates, photo backups and cloud sync running in the background share your connection. Turn on Low Data Mode or Data Saver: how to save data.
  4. Allow 4G/5G. In the eSIM settings, check that the network mode allows 4G/LTE and 5G, not 3G only.
  5. Try another operator. Select one of the other networks listed in your plan details manually.
  6. Restart the phone or toggle Airplane mode.

Still slow? Contact us with your location and a speed test screenshot.

Last updated October 15, 2026

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