My eSIM is installed but I have no internet

Work through these steps in order. Most issues are solved by the first three.

1. Is the country included? Make sure your plan covers the country you are in.
2. Is the eSIM selected for data? In your SIM settings, the TraveleSIM eSIM must be turned on and chosen for Mobile data.
3. Is data roaming on for the eSIM? Travel eSIMs always roam, so data roaming must be on for this line.
4. Restart your phone, or turn Airplane mode on for 30 seconds and off again.
5. Choose the network manually. Turn off automatic network selection and pick one of the operators listed under Network in your plan details.
6. Check the APN. Most phones set it automatically. If not, enter the APN shown in your order details or in My eSIMs (iPhone: Settings > Mobile Data > your eSIM > Mobile Data Network).

Still not working? Contact us with your order number and a screenshot of your SIM settings. We will help you quickly.