Swiss travel eSIM provider
Help Center
How can we help?
Help topics
Getting started
What an eSIM is, which phones work and which plan to choose.
Installing your eSIM
Set up your eSIM on iPhone or Android in a few minutes.
Using your eSIM
Getting online at your destination, data, calls and hotspot.
- How do I start using my eSIM when I arrive?
- How do I check my remaining data or top up?
- Why is my data running out so fast, and how can I save data?
- Can I make calls, send SMS or use WhatsApp?
- Can I keep my own number while travelling?
- Can I share my data with a hotspot?
- Why do some websites think I am in another country?
Troubleshooting
No internet, activation issues and other fixes.
Orders, payments and refunds
Payment methods, your eSIM email and our refund policy.
App and account
The TraveleSIM app, your orders and your eSIMs online.
Quick answers
Popular questions
Is my phone compatible with eSIM?
Most iPhones since the XS, Google Pixel 3 and later and recent Samsung Galaxy phones support eSIM. The phone must also be unlocked.
Read the full answerWhen does my plan start and when does it expire?
Buying does not start your plan. For most plans, the validity starts when the eSIM first connects to a network at your destination.
Read the full answerHow do I install my eSIM on an iPhone?
On iOS 17.4 or later, tap Install on iPhone in your email or My eSIMs. Or scan the QR code from another screen.
Read the full answerHow do I install my eSIM on Android?
Tap Install on Android, or go to your SIM settings, choose Add eSIM and scan the QR code. Menu names differ slightly by brand.
Read the full answerHow do I start using my eSIM when I arrive?
Turn the eSIM on, select it for mobile data and turn on data roaming for it. It connects to a local network within a few minutes.
Read the full answerHow do I check my remaining data or top up?
Check your data with the usage link in your email or My eSIMs, or in the TraveleSIM app, where you can also top up.
Read the full answerMy eSIM is installed but I have no internet
Check that the eSIM is on, selected for mobile data and has data roaming on. Then restart the phone or pick a network manually.
Read the full answerStill need help?
Send us a message with your order number and we will get back to you.